If you're on the phone with one client, you're missing another. We fix that.
We don't just take messages. We book your appointments, manage your diary, and keep your day on track. Our Australian Virtual Reception team works like an extension of your office, handling phone bookings professionally and accurately using your existing setup.
We answer every call using your business name. We find out who's calling, why they're calling, and follow your exact instructions. First impressions matter — we make sure yours are sharp.
We work directly in your scheduling software — if it's online and accessible, we can use it. No new platforms. No disruption. This includes appointment platforms, shared calendars, or booking forms.
New clients get 30 minutes? Follow-ups get 15? Need a buffer before lunch? Just tell us once — we follow it every time. If a caller has a specific request or needs a certain team member, we follow your priority rules.
After each call, we send an SMS or email with all the details — name, number, reason for call, what we booked or noted. You're never left wondering. Missed calls become a thing of the past.
We handle that too. We advise your cancellation policy, rebook straight into the diary, and send confirmations. We reduce no-shows, keep your calendar accurate, and make changes with minimal disruption.
We collect the right details and enter them straight into your platform. Whether you use intake forms, contact profiles, or secure notes — we handle it. Especially useful for regulated industries that need client data handled professionally.
We can take payments from callers or log payment information into your system — staying within your rules for privacy, consent, and compliance. We can also send reminders, track follow-ups, or notify your team when actions are required.
If you already have reception staff, we work in the background. We can help during peak periods, cover staff absences, or provide an after-hours service that keeps your phones on even when your doors are closed.
Diary management is one of the most important — and most distracting — tasks in a service business. Our receptionists make sure every call is answered and every appointment ends up where it should.
We handle the call, answer basic questions, and lock in the booking. Fewer missed calls. Fewer voicemails. More revenue. Clients appreciate the fast response and reliable service.
Most callers won't leave a message. We make sure they reach a real person and leave with a confirmed booking. Fewer gaps in your day and fewer lost opportunities.
You set the hours, breaks, buffers, and limits — we follow them exactly. Need to block time or prioritise certain callers? We work around your availability, not the other way around.
Every caller speaks to a local, trained receptionist who knows your business and your instructions. Clear, professional, with the right tone for your clients.
Hiring and managing staff is expensive. We give you access to trained receptionists without the overheads — full-time, part-time, or just overflow. No holidays, no sick leave.
Avoid the context switching that comes with answering phones. Stay focused on deep work, billable time, or client-facing tasks. Let us handle the interruptions.
Most answering services charge by the minute. Long call? Bigger bill — whether we booked the appointment or not.
We charge per outcome. Each booking, reschedule, cancellation, or message is a fixed price. You know exactly what you're paying for — and you only pay when we deliver.
Simple. Predictable. No minimums. No overages. Clearly reported and billed monthly.
Fixed price per booking, reschedule, cancellation, or message. No surprises. Clearly reported monthly.
View Full Pricing →If your day depends on phone-based scheduling, we're your reception team.
Doctors, dentists, psychologists, physios, osteos, chiros — if you use a diary, we fit straight in. We follow your procedures and systems carefully.
We handle quote bookings, job scheduling, and on-site visit requests while you're out on tools. Great for building maintenance, property services, and home-based work.
We back up your staff during busy periods, lunch breaks, or after-hours. We support internal teams who need cover but don't want to add headcount.
A diary management service is a live, human-staffed booking service that manages your appointments, calendar, and scheduling on your behalf. Rather than answering calls yourself between clients, a trained receptionist handles every call, books appointments directly into your system, and sends you a confirmation of every action taken. It's everything an in-house receptionist would do — without the overhead.
Yes. If your scheduling system is online and accessible, we can work with it. This includes practice management software, shared calendars, online booking platforms, CRM systems, and custom scheduling tools. We don't require you to change anything — we fit into your existing workflow. For industries with specific compliance requirements, we handle client data with the appropriate care.
We use outcome-based pricing — you pay per action completed, not per minute on the phone. An action is a booking, reschedule, cancellation, or message. Plans include a set number of actions per month, with any extras billed at the end of the period. This makes costs predictable and transparent. View full pricing →
Yes. We can provide after-hours and overflow cover so your phones stay answered even when your doors are closed. Callers can book appointments, leave messages, or be directed appropriately — all handled by a real person, not a voicemail or chatbot.
Getting started is simple. You send us your instructions and give access to your calendar. We do the rest.
We test bookings, get feedback, and tweak the setup until it works exactly the way you want. We also check the tone, timing, and client experience to make sure your brand is represented properly. It's not just logistics — it's your business image.
No complex onboarding. No training needed. No surprises. Want to change something later? Easy — just email or call.
We answer your calls. We book the jobs. You stay focused.