THE PRESSURE ON NDIS PROVIDERS
Margin Squeeze
NDIS pricing is fixed. Costs keep rising. You cannot charge more. You cannot cut care.
Your only lever is smarter admin.
We take the calls, messages, rosters, and records that drain your day.
We action updates in your systems. We follow your rules.
You stay in control. We keep things moving.
You deliver the same care with tighter margins.
You carry more reporting and more calls.
Your staff feel the strain.
Every late shift adds risk.
Every missed message creates confusion.
Every incomplete record becomes rework.
You cannot lift prices. You cannot reduce service.
The only practical path is better admin.
Clear systems. Fast response. Full records.
Example load profile.
Calls and messages, about 40 percent of admin time.
Rostering and staff coordination, about 25 percent.
Reports and notes, about 20 percent.
Billing support and follow up, about 15 percent.
[INSERT: Simple pie chart of the percentages above.]
You do not need more noise. You need capacity that delivers.
That is what we provide. A steady hand that keeps your day on track.
WHAT WE ACTUALLY DO FOR YOU
Real Admin Support, Not a Call Centre
We run your day to day communication flow. We record everything. We act quickly.
Inbound activity we handle.
• Calls from support workers about shift changes, lateness, and incidents.
• Client requests for new or changed support.
• Family updates and special instructions.
• Complaints and concerns that need calm handling and a clear record.
Operational actions we complete.
• Cancel, update, or allocate a shift once notified by phone or message.
• Send shift availability in your approved channels.
• Make outbound calls to fill cover if a message does not resolve it.
• Confirm replacements and update the roster.
• Log approvals with your manager when required.
• Capture new client details and care notes in your system.
Escalation we manage.
• Urgent risk or health events.
• Immediate contact with the on call lead.
• Triple Zero, for medical emergencies only.
Result.
No missed shifts. No lost messages. No vague notes.
Everything recorded. Everything actioned.
[INSERT: Split image. Left label: Missed calls and manual notes. Right label: Confirmed updates and recorded actions.]
TWO SERVICE LEVELS
Shared Support Team.
• Fast to start. Training and process already in place.
• Ideal for after hours, overflow, and small to mid sized providers.
• You pay for outcomes. No idle time.
• From about 5,000 dollars per month.
• Daily reporting and simple controls.
Dedicated Admin Team.
• Your own full time staff inside your systems.
• Best for larger or complex providers.
• We manage training and quality. You set priorities.
• Clear coverage across weekdays, weekends, and after hours.
• Pricing depends on team size and hours.
Both options include Australian management and privacy controls.
Both options include documented procedures and traceable actions.
You choose the model that fits your workflow and budget.
[INSERT QUOTE BLOCK]
“We do not sell call minutes. We deliver continuity.”
TYPICAL TASKS WE HANDLE
What We Cover Each Day
Rostering.
• Update rosters after any change.
• Confirm cover and notify the right people.
• Record times, names, and approvals.
Support worker coordination.
• Send messages for open shifts.
• Make outbound calls if required.
• Confirm acceptance and log the outcome.
Client and family liaison.
• Take new booking requests.
• Record preferences and constraints.
• Provide updates when staff change.
Incidents and escalation.
• Record facts in plain language.
• Inform your manager at once.
• Follow your policy step by step.
Service agreements and follow up.
• Track signatures and conditions.
• Record agreed scope.
• Note review dates and renewals.
Billing support.
• Prepare supporting details for invoicing.
• Check basic data for completeness.
• Flag exceptions for your approval.
Compliance tasks.
• Keep notes tidy and searchable.
• Use your categories and templates.
• Keep clear audit trails.
[INSERT: Simple flowchart. Labels only. Shift change, Update, Confirmation, Logged.]
WHAT YOU CAN EXPECT
Calm, Capable, Consistent
Quality.
• Every call and message documented.
• Names, times, and outcomes recorded.
• Clear references for later review.
Fit.
• Your language and protocols.
• Your systems and templates.
• Your escalation rules.
Reliability.
• Australian oversight and support.
• Stable coverage across hours you choose.
• Smooth handover between shifts.
Outcome.
• Fewer gaps.
• Faster cover.
• Less rework.
Your clinical teams can focus on care.
[INSERT: Testimonial tile. Short sentence only. “The admin pressure dropped within two weeks.” Title: NDIS Provider, VIC.]
THE COST ADVANTAGE
Numbers That Make Sense
Most providers reduce admin spend by half or more with our support.
Savings of 50 to 70 percent are common when compared with local hires and on costs.
Shared coverage starts from about 5,000 dollars a month.
This includes trained staff, management, and daily reporting.
Consider a simple comparison.
Local admin hire at 80,000 dollars a year including super and on costs.
Leave, sick days, and turnover add more cost and risk.
We remove idle time and provide steady coverage.
You get predictable cost. You get more hours covered. You get a clear record of work.
You also avoid recruitment and training overhead.
[INSERT STATISTIC BLOCK. Title only. “Typical local admin package: 80,000 dollars plus on costs.” Small note: “Guide only. Your figures may differ.”]
WHY PROVIDERS TRUST US
WHY PROVIDERS TRUST US
NDIS fluency.
• Staff trained in NDIS terms and routines.
• Clear communication with support workers, clients, and families.
• Respectful tone at all times.
Documentation first.
• Every action recorded.
• Every change traceable.
• No guesswork later.
Local oversight.
• Australian management and controls.
• Regular reviews and feedback loops.
• Service that fits Australian expectations.
Partnership focus.
• We aim for long tenures.
• We grow with your needs.
• We protect your standards.
[INSERT IMAGE: Elderly woman with nurse during a home visit.]
[INSERT BADGE ROW: 4.9 Star Google Reviews. Trusted by Australian providers.]
HOW IT WORKS
Simple, Safe Setup
Step 1. Discuss your workflow.
We listen first. We look at your calls, rosters, and records.
We map handoffs and approvals.
Step 2. Agree on coverage and scope.
You choose shared or dedicated.
You set hours and responsibilities.
We prepare the checklist and procedures.
Step 3. Train and go live.
We train to your scripts and templates.
We start with a short pilot.
We confirm the reporting you want.
Step 4. Review and refine.
You get live access or daily summaries.
You approve any changes to scope.
We adjust until the fit is right.
No lock ins. You can scale up or down.
Most providers start within ten days.
[INSERT GRAPHIC: Timeline with four labeled steps. Discovery, Setup, Go Live, Review.]
FAQ AND RISK REMOVAL
How do you protect client information
We train all staff in privacy and confidentiality.
We use controlled access, documented steps, and need to know rules.
We follow Australian expectations for handling sensitive data.
What systems do you work with
We use the tools you already have.
We follow your naming, tags, and templates.
We can also help tidy data and add simple guardrails.
Can you cover after hours and weekends
Yes. You choose the coverage window.
We match the roster to your highest risk periods.
We confirm escalation rules for those times.
What if I only need part time help
Start with shared coverage.
Use us for after hours or overflow.
Add more hours as your load grows.
Do I keep control of client communication
Yes. We act in your name and follow your policy.
You set the tone and the rules.
You can review recordings or logs at any time.
How fast can you start
Most providers start within ten days.
Complex setups may need longer.
We will confirm a plan in the first call.
What happens in an emergency
We follow your escalation policy.
We contact your on call lead at once.
We contact Triple Zero for medical emergencies only.
How do you report work
You can choose live access, daily summaries, or both.
Reports show volumes, outcomes, and unresolved items.
We keep the format simple and consistent.
[INSERT ICON STRIP. Titles only. Secure, Compliant, Flexible, Reliable.]
[INSERT SMALL NOTE. “We do not replace clinical decisions. We support the admin and communication layer.”]
FINAL CLOSE
Ready to Ease the Pressure
Every provider we help started in the same place.
Too many calls. Not enough hours. No budget for more local hires.
We cannot change NDIS pricing. We can remove admin strain.
You get steady coverage. You get clear records. You get time back.
Book a time to talk.
We can walk through your current workload and a simple start plan.
[INSERT CTA BLOCK. Button 1: Book a 15 minute info session. Button 2: Download pricing and coverage guide.]
[INSERT SECONDARY TRUST ROW. Small text only. Australian managed. Clear records. Simple setup.]