Talk to an EXPERT — call 1300 318 671
Your business supports clients. Who supports your business?
Your calls answered by a real person, every time — messages, transfers, and more.
Appointments booked, rescheduled and cancelled — charged per action, not per minute.
Back-office support so you can focus on running your business.
We charge per call, not per minute — so you know what you're paying for, upfront. Each Plan includes a set number of untimed calls. You can add extra tasks for us to complete during the call, or mix and match with diary management if needed.
Your calls can be answered from as little as $1.33 a call depending on which level of service you choose.
Priority answering and support from our Australian Team.
Reliable, everyday reception from our Australian Team.
High quality and great value from our offshore team.
YPC Virtual Receptionist Call Answering Service operates under an active Call Answering Plan. Each Call Answering Plan includes a set number of Calls, and Transferred Call Minutes, which are defined at the time of selection and detailed in the Client's invoice.
Calls: A Call refers to any inbound telephone communication YPC manages on behalf of the Client.
SMS Messages and Call Transfers: These are optional services and will only be included in the Plan if selected by the Client. SMS Messages refer to text messages YPC sends to the Client to relay information, and Call Transfers involve YPC transferring the Call to the Client's phone line.
Usage Beyond Plan Limits: Any Calls, SMS Messages, or Transferred Call Minutes that exceed the limits of the chosen Plan will be charged as Extras. The price for Extras is listed in the Client's Plan invoice. Billing for Extras is calculated at the end of each billing period based on the actual usage during that period.
Outbound Calls are not included in any Call Answering Plan and will be charged separately as an Extra, based on YPC's published pricing or as agreed in writing.
All Plans include free email messages to relay information from inbound Calls.
YPC Virtual Receptionist Diary Management Plan is designed for Clients who require assistance with scheduling and appointment management. An active Call Answering Plan is required to have a Diary Management Plan.
Actions: Diary Management Plans include a specific number of Actions. An Action is any interaction within the Client's scheduling system, such as creating, rescheduling, or canceling appointments. A single Action refers to the complete process of managing one appointment.
Usage Beyond Plan Limits: Any Actions beyond the specified number included in the Plan will be charged as Extras. The price for Extras is listed in the Client's Plan invoice. Billing for Extras is calculated at the end of each billing period based on the actual usage during that period.
Free Email Confirmation: All Diary Management Plans include free email messages confirming Actions taken by the YPC Receptionist.
Plan Billing: Both Call Answering and Diary Management Plans are billed in advance, and the Client will receive an invoice detailing the services covered for the upcoming period.
Extras Billing: Any usage beyond the limits of the selected Plan will be billed as Extras in the subsequent invoice period. The price for Extras is specified in the Client's Plan invoice, and the charges are calculated at the end of each billing period based on actual usage. This structure ensures that Clients only pay for the services they need, with the option to add or adjust their Plans as their business requirements evolve.
Not sure which plan is right? Start with our free trial. At the end of the trial we'll work through your call volume together and recommend the best fit. At the end of your first paid month, we review and backdate if needed — so you always end up on the right plan.
Free Trial →