How to Choose the Best Plan

We are here to help you choose the right plan. We offer a Free Trial and at the end of the Trial together we will make a reasonable guesstimate as to the best Plan for your business.

To make sure 100% sure you are on the best Plan, at the end of your first month we can review and backdate any changes to ensure you are the optimum Plan.

How YPC Plans Work

Our Call Answering Plans are designed to be very straight forward.

Each Plan contains a number of included Calls depending on the Plan. Any Calls over the Plan are considered extras.

Diary Management Plans

If you want us to manage your diary and schedule appointments, simply add the diary management shown on the Price list.

Extra Tasks

Depending on the exact actions you need us to do during a call we may need to add a small charge for these if these tasks are completed during a call. We will discuss any variations with you up front once we have a detailed understanding of your call answering needs.

Custom Plans

We can build Custom Plans if our standard plans do not fit your business.

Service Levels

We have 3 levels of Service – Premium, Standard, and Value. Your Calls can be answered from as little as 1.45 a call depending on which level of Service you choose.

Contracts

There are no lock-in contracts – only great discounts to reward clients who commit to us with up to 2 months Free every year.

Why Don’t You Charge Per Minute

We don’t charge per minute so you will know exactly where you stand and what it will cost you when we answer your calls and carry out your instructions. Its tough enough running a business today without the added pressure of worrying how much the service will cost you. With YPC you know exactly what the costs are when we answer your calls and carry out your instructions.

Do We Charge for Errors

If we ever make a mistake, yes they do happen, our team is human after all. Please let us know and we will fix it for free.

Payment

Payments are by Card (Visa, Mastercard, AMEX) or by Direct Debit

Why Should You Trust YPC

We help you manage your phone calls and other services. We do that by being specialists in our field. We deliver a cost-effective solution to your phone answering headaches.

Talk to an Expert

You can find all the information in the email that will be sent to you when you complete the form. Don’t worry if this sounds confusing, we can explain anything you need us to until you are 100% comfortable in how we do things.

Get in touch with us today, and let’s take your business to new heights with our expert Virtual Receptionist Service. contact us to discuss your exact needs!

How Plans Work

Call Answering Plan:
YPC Virtual Receptionist Call Answering Service operates under an active Call Answering Plan. Each Call Answering Plan includes a set number of Calls, and Transferred Call Minutes, which are defined at the time of selection and detailed in the Client’s invoice.
Calls: A Call refers to any inbound telephone communication YPC manages on behalf of the Client.
SMS Messages and Call Transfers: These are optional services and will only be included in the Plan if selected by the Client. SMS Messages refer to text messages YPC sends to the Client to relay information, and Call Transfers involve YPC transferring the Call to the Client’s phone line.
Usage Beyond Plan Limits: Any Calls, SMS Messages, or Transferred Call Minutes that exceed the limits of the chosen Plan will be charged as Extras. The price for Extras is listed in the Client’s Plan invoice. Billing for Extras is calculated at the end of each billing period based on the actual usage during that period.

Outbound Calls:
Outbound Calls are not included in any Call Answering Plan and will be charged separately as an Extra, based on YPC’s published pricing or as agreed in writing.

Diary Management Plan:
YPC Virtual Receptionist Diary Management Plan is designed for Clients who require assistance with scheduling and appointment management. An active Call Answering Plan is required to have a Diary Management Plan.
Actions: Diary Management Plans include a specific number of Actions. An Action is any interaction within the Client’s scheduling system, such as creating, rescheduling, or canceling appointments. A single Action refers to the complete process of managing one appointment.
Usage Beyond Plan Limits: Any Actions beyond the specified number included in the Plan will be charged as Extras. The price for Extras is listed in the Client’s Plan invoice. Billing for Extras is calculated at the end of each billing period based on the actual usage during that period.
Free Email Confirmation: All Diary Management Plans include free email messages confirming Actions taken by the YPC Receptionist.

Billing and Extras:
Plan Billing: Both Call Answering and Diary Management Plans are billed in advance, and the Client will receive an invoice detailing the services covered for the upcoming period.
Extras Billing: Any usage beyond the limits of the selected Plan will be billed as Extras in the subsequent invoice period. The price for Extras is specified in the Client’s Plan invoice, and the charges are calculated at the end of each billing period based on actual usage.
This structure ensures that Clients only pay for the services they need, with the option to add or adjust their Plans as their business requirements evolve.