YPC Virtual Receptionist

Yes. With YPC AU you only pay for the calls we handle, no salaries, no training, no overhead, making it a cost-effective and scalable solution.

From healthcare and trades to legal, eCommerce, and consulting, any business that values every client call benefits from our services.

We provide you with a local number, you forward your current mobile to that number using the handset

• You can set it up to forward in various ways
• All the time, the phone doesn’t ring at your end and comes straight through to our team
• You can answer if you want; if you don’t, it will divert to us
• When your phone line is busy, it comes straight through to us 

We take data privacy very seriously. Most of the controls around confidential information are managed through your practice management system, which ensures restricted access to medical data. Our team has very limited access to caller information and no access whatsoever to clinical records. From day one, all staff receive training on the importance of privacy and how to properly handle situations where callers may share more information than necessary. In any situation of uncertainty, we always refer back to you before disclosing or confirming any details – adopting a “neither confirm nor deny” approach until we receive your authorization. Our commitment to confidentiality is formalized within our terms of business and employment contracts, and we already work closely with many psychologists and medical professionals who rely on our strict privacy standards.