24×7 Virtual Call Centre
including Live Answering & Virtual Reception Services
Do you want extra coverage outside of normal business hours?
Are you looking for a more comprehensive Call Centre Solution to manage complex calls?
Cost Effective Inbound and Outbound Call Centre Solutions for Australian SMBs
24x7 Virtual Call Centre
Our 24×7 Call Centre Solution gives Australian Small to Medium Business access to the same Solutions used by Large Enterprise around the world. We level the playing field so you can compete on equal terms without the hug upfront investment in People and Technology.
We have flexible solutions with flexible billing to meet your needs. Rates can start from a little as 0.90 per minute. We can offer per minute, per call, or dedicated staff – whatever meets your business needs.
Depending in your requirements and budget we will design a Virtual Call Centre Solution that works for you and delivers outstanding results for your callers. We can answer Calls onshore with our Australian based Team, or offshore using our Philippines sister company (directly managed by us), or a hybrid model combing the two.
Our Australian based Team of highly trained Virtual Receptionists operate normal business hours from 8:00AM to 6:00PM local time in every State and Territory of Australia, Monday to Friday. If you need extra coverage from our Australian Team, we offer an Extended Hours Option covering Early Morning to Late Evenings Monday to Friday and Saturdays. This is all provided by the same Team of Australian based Virtual Receptionists that deliver our excellent services to callers during normal business hours.
Philippines Team Australian Management
We also have a sister company in the Philippines that we set up to service clients from around the world who were looking for a more comprehensive outsourced call centre solution and/or a more attractive cost base.
The standards we set for our Australian Team are the same standards we deliver from our Team in the Philippines. Perfect English Language skills are the first requirement. We invest the time and effort required in training and coaching to ensure our Philippines Call Centre Team is more than able to meet and exceed our Australian and our global clients’ expectations.
Our Team in the Philippines can deliver a full range of Outsourcing Solutions. This business has grown to also offer more than just Call Centre Staff. We can help with Virtual Staff of all types. We have flexible options from per minute billing to dedicated teams. Hiring a remote Team Offshore is not easy or simple. We make Outsourcing Easy.
Talk to Your Phones Covered for ALL your Virtual Staffing needs.
YPC 24×7 Live Answering Service is available as an add on to existing Plans or as a Stand Alone Service
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