Professional Phone Answering Service for Busy Australian Businesses
Phone Answering Service – Messages & Call Transfers
We answer your calls, take messages, and transfer the important ones.
Eliminate Missed Opportunities. Reduce Interruptions. Just smart, human help.
Rated 4.9 Stars Out of 5 Stars on Google Reviews
How Much Is a Phone Answering Service
A professional phone answering service is more affordable than most people expect – especially when you consider the time saved, extra leads captured, and stress avoided.
We keep it flexible and simple: plans are based on how many calls you need answered, with options for message-taking only or full call transfers and custom handling.
Our services are used by solo operators, growing teams, and national firms – and we’ll help you choose the right plan for your call volumes and business type.
Plans start from less than
$5 per week
How Our Virtual Phone Answering Service Works
We provide you a local phone number or 1300 Number you can forward your calls to or use as your customer facing number
Your callers call your number or the number we provide. One of our professionaly live call answering team memebers answer your call
We follow your rules, take messages, transfers calls, capture the information you need us to. We send all the information to your inbox/SMS. Allowing you to prioritise your day
Simple!
What is a Virtual Phone Answering Service
By outsourcing their phone answering, businesses can:
✅ Reduce Costs by avoiding the need to hire additional staff, and eliminate the hidden costs such as recruitment, training, managing, office space, etc.
✅ Increase Revenue by answering more calls with a real person. No more empty voicemails or “just had a missed call from the number” calls. More calls answered means more opportunities.
✅ Maximise Current Resources. Easily prioritise your day with an email for every call, get more things done by reducing interruptions, focus the team on high value work.
Our Australian-based team answers calls in your business name, following your rules and instructions. We identify who’s calling and why, we can then take messages, transfer calls with a proper introduction, answer questions, complete lead forms, and more — just like an in-house receptionist, without the added costs or complexity.
It’s easy to set up and manage. There’s no software to install and no new systems to learn. This is a cost-effective live answering service that delivers professional call management without adding to your workload.
➡️ Message Taking
➡️ Call Transfers
➡️ Lead Capture Forms
Features of a Virtual Phone Answering Service
What’s Included in Your Call Answering Service
Our Virtual Phone Answering Service offers professional, real-time call handling tailored to your business. Whether you’re on the road, in meetings, or simply need to stay focused, we ensure every call is managed exactly the way you want — without the cost or hassle of in-house staff.
We answer every call in your business name, using your custom instructions. Identify who’s calling and why. Take clear, detailed messages (name, number, purpose). Transfer calls with a proper introduction. Answer basic questions or gather lead details. Filter out unwanted sales and spam calls.
Everything is designed to mirror the experience of an in-house receptionist — minus the overhead.
Included in All Essential & Premium Plans:
✅ Live call answering in your business name
✅ Custom call handling rules based on your instructions
✅ Message taking with delivery via email and/or SMS
✅ Call transfers with optional screening and caller introduction
✅ Call screening to filter spam & sales calls
Contact us for full plan details.
Who This Service Is Perfect For
This Call Answering Service is designed for professionals and teams who need calls answered reliably, without distractions — but who don’t necessarily need full diary access or detailed scheduling support. While clients needing appointment booking will want our Virtual Reception Diary Management Service, many simply want a professional to answer calls, take clear messages, and transfer the right ones when necessary. Some only want messages. Others want every call screened. That’s exactly what this service is built for — you set the rules.
We can also apply custom alerts to specific callers or clients. If a particular number rings, we’ll follow your specific instructions — whether that means transferring the call immediately, taking a message only, or ignoring it altogether. Whether you’re trying to stay focused, reduce interruptions, or regain control of your voicemail, we tailor the call flow to suit you.
This service is trusted by professionals across industries — from medical clinics and law firms to trades and consultants — all of whom rely on us to protect their time while still staying responsive.
☑️ Small business owners who can’t answer every call
☑️ Lawyers who only want urgent client matters put through
☑️ Accountants during peak season who need focus time
☑️ Consultants in meetings who want to appear responsive
☑️ Tradies who can’t answer but don’t want to miss jobs
☑️ Startups who need help sounding bigger than they are
☑️ Doctors & medical clinics who need control over inbound calls and voicemails
| Feature | Voicemail | DIY Answering | This Service |
|---|---|---|---|
| Always answered live | ❌ | ❌ | ✅ |
| Custom greeting | ❌ | ✅ | ✅ |
| Filters spam calls | ❌ | ❌ | ✅ |
| Transfers calls when needed | ❌ | ✅ | ✅ |
| Sends written message | ❌ | ❌ | ✅ (Email/SMS) |
| Professional voice | ❌ | ✅/❌ | ✅ |
How to Get Started with Your Phone Answering Service
Getting started is quick and straightforward. Whether you’re forwarding an existing number or setting up a new one, we’ll guide you step by step. All we need is your preferred contact method (email or SMS), your call handling instructions, and a number to use — either yours or one we provide. Once that’s in place, we’ll activate your service and begin answering calls using your script or greeting. You’ll be fully operational within a day, with messages delivered instantly and live call transfers handled exactly the way you specify.
✅ Simple Setup Steps
Choose how you want calls handled
Decide which types of calls should be transferred, sent to voicemail, or handled via message — and who should be notified (you, your team, or both).
Set up your number
You can forward your current number to us or we can provide a new number (local or 1300).
We go live
Our Australian-based team begins answering calls live using your script, greeting, or instructions.
You receive messages instantly
We deliver all call details via email or SMS. Calls that meet your criteria are transferred live, the rest handled according to your rules.
Benefits of a Phone Answering Service
An Inbound call service is a simple way to boost your revenues and improve customer service. Our live phone answering service ensures that all inbound calls are handled professionally by friendly operators. Get the benefits of our business answering services today.
Our virtual answering service is a live call answering service. Our Reception Team is located across Australia providing inbound call services to our clients. It is very simple to use and very simple to set up.
YPC Business Answering Service delivers phone services for small businesses. Our professional virtual answering service can handle your business calls throughout your busy day.
Say goodbye to customer service headaches with our live phone answering services. With our phone answering service, you get an expert on the other end of your line ready to answer any call – even if it’s your very first one!
A phone answering service can help you manage calls and avoid missed sales opportunities.
A professional phone answering service helps you stay focused, look more polished, and never miss an opportunity — all without hiring extra staff. Whether you’re a startup or an established business, this service gives you real people answering your calls in real time, using your scripts, instructions, and tone. It’s simple to set up, effortless to run, and ready to go within a day.
Our Australian-based team acts like an extension of yours — capturing leads, filtering spam, and making sure the right calls reach the right person. No more chasing voicemails. No more interrupted work. No more missed chances because you couldn’t get to the phone.
Start answering every call the right way — without answering every call yourself. We help you:
✅ Sound more professional
✅ Capture every lead
✅ Avoid time-wasting calls
✅ Stay in control of your day
Let us answer the phone. You focus on running the business.
Get Your Phones Covered
Frequently Asked Questions
“Can’t I just use voicemail?”
Most people don’t leave one. You’ll lose leads and frustrate existing clients.
“Isn’t this just another call centre?”
No. We’re a live Australian team answering using your instructions.
“I don’t want all my calls transferred.”
That’s the point. We only transfer when you say to. Everything else gets logged.
“Is this expensive?”
It starts at $4/week. Most businesses find it saves them far more in time and missed opportunities.
“Can I start and stop anytime?”
Yes. No lock-ins. No risk.
What’s the difference between this and a full virtual receptionist?
We don’t manage diaries or do admin. We answer calls, screen them, and transfer when needed. That’s it.
Can I get message-only with no transfers?
Yes. Many of our clients use message-only mode.
How do I update my rules?
Just send us an email or message. It takes effect immediately.
Can I test the service before committing?
Yes. Ask us for a free trial or short-term test.
get your phones covered