Reduce Interruptions - Eliminate Missed Opportunities
We provide you a local phone number or 1300 Number you can forward your calls to or use as your customer facing number
Your callers call your number or the number we provide. One of our professional live call answering team members answers your call
We take messages, transfer calls, capture the information you need us to, exactly as instructed
We send all the information to your inbox/SMS. Allowing you to prioritise your day
Our Australian-based team answers calls in your business name and follows your rules and instructions.
We identify who's calling and why.
We then follow your rules taking messages and sending them to the right person, screen calls and transfer calls with a proper introduction about the caller, answer questions, complete complex lead forms, whatever you need us to do.
Just like an in-house receptionist, without all the additional costs and problems.
A Phone Answering Service is a live answer service. A cost-effective way to manage incoming calls professionally and efficiently.
A call answering service is more affordable than most people expect. Especially when you factor in the reduced costs, time saved, the extra leads captured, and the stress removed.
YPC Call Answering Plans are based on call volumes. We will help you pick the right fit for your business, whether you're a solo operator, a growing team, or a national firm.
Simple. No new systems.
Our Virtual Phone Answering Service offers professional, real-time call handling tailored to your business. Whether you're on the road, in meetings, or simply need to stay focused, we ensure every call is managed exactly the way you want, without the cost or hassle of in-house staff.
We answer every call in your business name, using your custom instructions. Identify who's calling and why. Take clear, detailed messages (name, number, purpose). Transfer calls with a proper introduction. Answer basic questions or gather lead details. Filter out unwanted sales and spam calls.
Everything is designed to mirror the experience of an in-house receptionist, minus the overhead.
Included in all Essential & Premium Plans. Contact us for full plan details.
Every call answered live using your business name and instructions.
Caller details sent to you instantly, name, number, purpose.
We screen, then transfer with a proper introduction, only when you say to.
Unwanted calls filtered before they reach you.
You set the instructions. Update anytime. Changes take effect immediately.
Specific numbers get specific treatment, handled exactly as you specify.
Complex lead forms completed on the call. Every detail captured.
No transfers, just messages. You call back on your own terms.
Trusted by professionals across every industry who can't afford to miss a call.
Urgent matters only put through, the rest messaged
Full control over inbound calls and voicemails
Sensitive call handling with discretion and care
Can't answer on the job, won't miss the next one
Focus time during peak season, every call logged
Participant calls handled with patience and professionalism
Triage calls so your team focuses on what matters
Sound bigger, capture every lead, reduce interruptions
Appear responsive even when you're in meetings
Getting started is quick and straightforward. Whether you're forwarding an existing number or setting up a new one, we'll guide you step by step. All we need is your preferred contact method (email or SMS), your call handling instructions, and a number to use, either yours or one we provide. Once that's in place, we'll activate your service and begin answering calls using your script or greeting. You'll be fully operational within a day, with messages delivered instantly and live call transfers handled exactly the way you specify.
An Inbound call service is a simple way to boost your revenues and improve customer service. Our live phone answering service ensures that all inbound calls are handled professionally by friendly operators. Get the benefits of our business answering services today.
Our virtual answering service is a live call answering service. Our Reception Team is located across Australia providing inbound call services to our clients. It is very simple to use and very simple to set up.
YPC Business Answering Service delivers phone services for small businesses. Our professional virtual answering service can handle your business calls throughout your busy day.
Say goodbye to customer service headaches with our live phone answering services. With our phone answering service, you get an expert on the other end of your line ready to answer any call - even if it's your very first one!
A phone answering service can help you manage calls and avoid missed sales opportunities.
A professional phone answering service helps you stay focused, look more polished, and never miss an opportunity, all without hiring extra staff. Whether you're a startup or an established business, this service gives you real people answering your calls in real time, using your scripts, instructions, and tone. It's simple to set up, effortless to run, and ready to go within a day.
Our Australian-based team acts like an extension of yours, capturing leads, filtering spam, and making sure the right calls reach the right person. No more chasing voicemails. No more interrupted work. No more missed chances because you couldn't get to the phone.
Start answering every call the right way, without answering every call yourself.
A professional phone answering service is more affordable than most people expect, especially when you consider the time saved, extra leads captured, and stress avoided.
We keep it flexible and simple: plans are based on how many calls you need answered, with options for message-taking only or full call transfers and custom handling. Our services are used by solo operators, growing teams, and national firms, and we'll help you choose the right plan for your call volumes and business type. View all plans and pricing →
A phone answering service focuses on calls, answering live, taking messages, and transferring when needed. It does not include diary management or appointment booking. If you need us to manage your calendar and schedule appointments, our full Diary Management service or Virtual Receptionist service is the right fit. Many clients start with call answering and add diary management later as their needs grow.
Yes. You control when your calls come to us. Use us full-time, as overflow when your team is busy, or for after-hours cover only. You can update your divert settings anytime and your rules take effect immediately.
Can't I just use voicemail?
Most people don't leave one. You'll lose leads and frustrate existing clients.
Isn't this just another call centre?
No. We're a live Australian team answering using your instructions.
I don't want all my calls transferred.
That's the point. We only transfer when you say to. Everything else gets logged.
Is this expensive?
Most businesses find it saves them far more in time and missed opportunities.
Can I start and stop anytime?
Yes. No lock-ins. No risk.
What's the difference between this and a full virtual receptionist?
We don't manage diaries or do admin. We answer calls, screen them, and transfer when needed. That's it.
Can I get message-only with no transfers?
Yes. Many of our clients use message-only mode.
How do I update my rules?
Just send us an email or message. It takes effect immediately.
Can I test the service before committing?
Yes. Ask us for a free trial or short-term test.