Special pricing for AAPi Members, contact us for details
Simple to use & set up. Think of us as one of your team.
Special pricing available to Australian Association of Psychologists Inc (AAPi) Members. Contact us for details.
We specialise in providing Virtual Receptionist Psychology Support to Australian Psychologists, helping you manage your client phone calls, your diaries, your administration work. In fact, we have professional virtual solutions for most of your business needs. And best of all, it's simple to use and set up.
We provide you a phone number to forward your existing number to, or you can use it as your client-facing number. It is possible to keep this number in the future if you want to.
You or your team can answer calls at your end, or leave them for our professional team of experienced Australian-based receptionists to manage for you.
Our receptionists will know about your business and your services. We will be able to assist your callers and report everything back to you via email.
Once we have answered your call, we find out who is calling and what we need to do to help the caller. We can screen callers based on your rules and requirements, and book Telehealth or face-to-face appointments.
If it's a call about an appointment, we can manage your diary using whatever online diary software you use. We can even provide a free online diary for you to use.
No matter how complex your appointment scheduling procedure is, we will be able to work with it. We can deal with different appointment types and lengths, manage different staff, skill sets, schedules, and more.
Our experienced team manage your diary according to your rules, initial appointments, repeat appointments, rescheduling, booking multiple appointments, advising cancellation policies when setting an initial appointment, and if clients are rescheduling within 24 hours.
We get the info you define, every time, accurately, and according to your rules.
Name, number, date of birth, email, credit card details, Medicare number, referring doctor and practice, where the caller heard about your business, whatever you need us to collect.
When appropriate, we transfer calls based on your rules, for example GPs, specialists, and urgent matters. We follow your exact instructions on who gets put through and when.
We help your callers with questions about pricing, rebates, gaps, MHCP, health funds, TAC, DVA, EPC, bulk billing, concessions, and Health Care Card holders, whatever you define for us to work to.
We can advise callers about payment methods such as EFTPOS, cash, HICAPS, and answer questions about your location and how to find your business.
We work to your rules on information we can give out, for example no mobile numbers, no personal emails. Your privacy protocols are followed exactly.
Our system can manage alerts about specific callers or general short-term information, so your team is always across what matters.
We can help further with extra tasks that a receptionist would normally do. That's just some of the things we do for our psychologist clients on inbound calls.
Seems complicated? It's not. One of our friendly New Client Team is here to help you get set up quickly and easily.
We understand the unique requirements of psychology practices, sensitive callers, complex funding arrangements, strict privacy rules, and multiple appointment types. Our team is trained to handle all of it.
We know the terminology, DVA, NDIS, MHCP, EPC, TAC, bulk billing, HICAPS, health fund rebates, Medicare. We answer caller questions accurately and to your rules.
Callers to a psychology practice often need extra care. Our receptionists are trained to be warm, professional, and sensitive, representing your practice with the right tone every time.
Every caller speaks to an Australian-based receptionist who understands the local healthcare system, funding arrangements, and what your clients expect.
A virtual receptionist for psychologists is a live, Australian-based call answering service that manages your client calls, diary bookings, and intake on your behalf. Unlike a generic answering service, YPC receptionists are trained in psychology-specific terminology, funding types, and appointment management requirements. Your clients speak to a real person who understands your practice, professionally and sensitively.
Yes. We manage both Telehealth and face-to-face appointment bookings using your existing diary software. We handle different appointment types and lengths, multiple practitioners, and complex scheduling rules. We also advise callers on your cancellation policy at the time of booking and when rescheduling within 24 hours.
Yes. Our receptionists are familiar with DVA, NDIS, MHCP, EPC, TAC, and other funding pathways. We can answer caller questions about rebates, gaps, bulk billing, concessions, and Health Care Card holders, all to the rules you define. We also collect the relevant details at the time of booking, such as Medicare number, referring doctor, and referral details.
Yes. Special pricing is available to members of the Australian Association of Psychologists Inc (AAPi). Contact us directly to find out more about member rates and eligibility.
Do your receptionists understand psychology practice terminology?
Yes. Our receptionists are trained in psychology-specific terminology including DVA, NDIS, MHCP, EPC, TAC, bulk billing, HICAPS, Medicare, health fund rebates, and more. We answer caller questions accurately and to your defined rules.
Can you manage our online diary?
Yes. We work directly in your existing online diary software, whether it's a practice management system, shared calendar, or online booking platform. If you don't have an online diary, we can provide a free one. We manage initial, repeat, and reschedule appointments, different appointment types and lengths, multiple practitioners, and complex scheduling rules.
How do you handle sensitive callers?
Our receptionists are trained to be warm, professional, and sensitive when dealing with callers to psychology and mental health practices. We understand that many callers require extra care, and we represent your practice with the appropriate tone every time.
Is there special pricing for AAPi members?
Yes. Special pricing is available to Australian Association of Psychologists Inc (AAPi) members. Contact us to find out more about member rates and eligibility.
Can you make outbound calls on our behalf?
Yes. We can make outbound calls as per your instructions, including following up referrals, chasing unpaid invoices, appointment reminders, and more.
Do I need to change my phone number?
No. You can keep your existing number and forward calls to us, or use a new number we provide as your client-facing number. You can keep the number we provide in the future if you want to.
Is there a free trial?
Yes. We offer a free trial so you can experience the service before committing to a plan. Our friendly New Client Team will help you get set up quickly and easily.