Missed calls often mean lost business. We make sure that never happens.
See exactly what we do — calls answered, diaries managed, admin handled. All in your business name, by our Australian team.
We set you up with a local number or a 1300 number. You can use it as your main number or forward your existing line.
Your calls are answered live. We answer in your company name, follow your instructions, make your appointments, you name it!
We take messages, book appointments, transfer calls, or pass on key info — whatever you need us to do.
We let you know all the details of the call and the actions we took via email or SMS. Simple!
Missed calls often mean lost business. You might be with a client, in a meeting, trying to get some work done — and your phone rings. If no one picks up, most callers won't leave a voicemail. They move on.
We help stop that from happening. Our virtual receptionist service gives you a professional team who'll represent your business on the phone, manage your diary, send messages, and give you time back. You stay in control, without having to do it all yourself.
Our professional, fully trained, Australian-based virtual receptionists work in small teams so that they really get to know your business and can help your clients.
Use us as your full-time receptionist or only when you need your phones covered. You can divert calls all the time or just when needed. You control everything.
Our virtual reception team works to your rules when taking calls. We provide callers with the information you ask us to and capture the information you need us to.
We answer in your company name, take messages, transfer calls to your mobile or any number, and manage your diary and schedule appointments.
We specialise in Medical & Allied Health appointment and diary management. We work with the diary you use today or can provide a free online diary.
We can support your current receptionist team and make them more efficient dealing with face-to-face clients. We support reception teams of any size, big or small.
We do this for a fraction of the cost or headache of hiring and managing your own people. No hiring, no training, no HR. Just professional results.
Five real benefits our clients tell us about time and time again.
Recent studies suggest that up to 78% of people won't leave a voicemail. If the phone is not answered, people simply hang up — no message. What happens when the phone is ringing and you can't answer? Perhaps you are with a client? Maybe not there? Let it go to voicemail? It might have been a new client.
What happens next? At best they leave a voicemail, maybe they leave all the info you need. Perhaps they don't leave a message and you have to make those "we just had a missed call from this number" calls. Do you spend what feels like half your day playing telephone tag, calling customers back between appointments, leaving voicemails and then having them call back? Do you get hold of the caller only to find out they have booked elsewhere?
By replacing voicemail with a live telephone call answering service, you will instantly improve your callers' experience, reduce or eliminate missed calls — and possibly win more business. A lot of our clients tell us they do.
Does it seem that every time you are trying to get things done you are interrupted by having to answer a phone call? Do you find every time you answer the phone your day starts to disappear? What about those annoying calls that just waste your time? Not answering the phone and hoping the caller leaves a voicemail is not an option. What happens if it is important? What happens if it is a new client?
A Your Phones Covered Australian Virtual Receptionist will answer your calls, take your messages, transfer calls, and manage your diary. You have your calls screened and decisions made about what is the best action to take. We make decisions based on what's best for you, followed by what's best for the caller. Messages are emailed or SMSed to you, or you'll get a call from your YPC Virtual Receptionist introducing the caller — if you want to take the call we transfer to you, if not we take a message and email or SMS it to you. We can even manage your diary if required.
Are you listening to too many voicemails? Replaying over and over again to get the number? Wading through long-winded or unimportant messages to identify the important ones? With a Virtual Receptionist Phone Answering Service from Your Phones Covered, your calls will be answered by a professional virtual reception team. Messages will be emailed or SMSed to you as soon as the calls finish.
You can instantly see who has called, what they said, and you can respond to important calls immediately. You can easily read and decide what actions you need to take — prioritise your call backs. No more voicemails. No important calls missed. All your messages in one place. Perfect for when you are in a meeting, trying to get work done, under pressure to hit deadlines, travelling, or even trying to have some time off.
Hiring, training and managing receptionists all takes time, effort, and money. Full-time, part-time, casual, permanent, holidays, sick days, Awards, Fairwork, workers comp, OHS — the complexities of employing in Australia cannot be ignored. It is a significant investment of both time and money to employ people in Australia. The real cost of hiring someone in Australia is close to $40 an hour.
A Virtual Receptionist Service can help a lot of these headaches go away. By having our friendly and professional virtual receptionists answer your calls, you can maximise the return on your customer service spending. If you are a smaller business, you may not need a support person at all. If you are a bigger business, you can focus your people on assisting clients face to face and keeping admin tasks up to date. We can also help with more than phone calls — talk to us about other admin tasks giving you headaches.
Are you tied to the phone just in case it rings? Do you worry about taking time away from the business? Are you concerned about missing an important call? Maybe you have a deadline for a client and keep getting interrupted. Maybe you worry about missing new clients and new income. Sometimes you really do have your hands full — perhaps it's a family occasion, an afternoon off, or simply spending quality time with the people you love. Did anyone go into business to have less spare time or control of their life?
With a Virtual Receptionist answering calls, you can relax knowing that you won't miss a thing. You don't need to be answering calls on your mobile when taking a day off. You can update your Virtual Receptionist as often as you like to ensure that your clients' expectations are always managed. We can even call people back for you. Time and time again our clients tell us how wonderful it is to be able to relax knowing their calls are being managed properly.
Our virtual receptionists support businesses across health, legal, finance, IT, trades and more. If your business runs on phone calls, we can help.
Appointment management, patient calls, and admin support for medical practices and allied health providers.
Sensitive, professional call handling for psychology and mental health practices. Confidential and caring.
Specialist support for NDIS providers — admin, rostering, after-hours calls and compliance assistance.
Professional call handling for accounting firms — messages, transfers, and appointment management.
Reliable, professional reception for legal practices — intake calls, messages, and diary management.
Never miss a job lead again. Call answering and booking management for tradies and SMEs.
A virtual receptionist service gives your business a professional, live-answering team without the overhead of hiring in-house staff. Your calls are answered by real people — trained, Australian-based receptionists — who work in your business name, following your specific instructions. They take messages, book appointments, transfer calls, and handle admin tasks, all on your behalf.
A virtual receptionist service is personalised to your business. Your receptionists get to know your business, your clients, and your preferences. They work in small dedicated teams rather than a large anonymous call centre. Callers hear your business name and speak to someone who understands your industry — whether that's healthcare, legal, finance, IT, or trades.
YPC plans start from $1.90 per call. We charge per call, not per minute — so there are no surprises. Plans include a set number of calls, with any extras billed at the end of the month. Diary management is available as an add-on for practices that need appointment booking.
Yes. Diary and calendar management is one of our most popular services — particularly for medical practices, allied health providers, psychologists, and professional services firms. We work directly within your existing scheduling software. No new systems required. We book, confirm, reschedule and cancel appointments on your behalf, and send you email confirmations for every action taken.
No. You can keep your existing number and simply divert calls to us when you need your phones covered — full-time, overflow, or after-hours. Alternatively, we can set you up with a new local number or 1300 number that your clients call directly. Either way, setup is simple and fast.