YPC is more than just phone answering, much more than a virtual assistant. A team that is experienced, specialised, and trained in supporting businesses like yours across Australia.
YPC is more than just Phone Answering, much more than a Virtual Assistant. We are a Team that is experienced, that has specialised and has been trained in supporting businesses like yours across Australia.
We can be your team, or we work with your existing team to make your business super-efficient. We don't change your good people or systems. We work hand in hand with your process, systems, and you and your team. Our aim is delivering the best value for the money you spend on customer care and administration.
We free up time for you or your team to concentrate on higher value work; we make effective people more effective.
We help get the repetitive or small (but still critical) things done. Tasks that still need human intervention and need to be done, that you or your staff don't have time for.
We're an Australian virtual receptionist / virtual secretary and practice support team that has specialised in health businesses including doctors, surgeons, medical practices, psychologists, dentists, orthodontists, podiatrists, chiropractors, physiotherapists, and most associated allied health businesses.
We work with your systems, under your brand, so the day runs smoothly, and patients feel looked after. You'll always know what's being done and what you're paying for, not how long it took. Better results from the same, or possibly less, cost.
We work with what you already have in place — phones, software, people. Answering Phone Calls is only part of what we can do. We help you and your team manage your business better.
We can do a lot to help with inbound and outbound calls. We can:
Even the best software still needs people to keep it tidy. We keep your admin current, compliant, and under control — every day. We can:
Result: no loose ends, no compliance panic, no guessing where things are.
Billing and claims are easy to delay until cash flow tightens. We keep the money moving with clean, correct, on-time actions. We can:
Result: steadier cash flow, fewer rejections, less chasing.
Once the day-to-day is stable, we can help you grow quietly in the background. Steady, consistent outreach. We can:
Result: a practice that runs well and keeps building momentum.
Every month, we will review with you what's working and what needs a tune-up. No reports you'll never read, just clear notes and quiet improvements. It keeps things tight, tidy, and accountable.
If you've got backlog of referrals, unpaid invoices and claims, messy records, or missing forms, we can do a one-off clean-up. Once it's fixed, we build a process that stops the same problem reappearing. Clean start. Lasting result.
Clients stay because the work gets done. They see it in calmer days, faster payments, and fewer surprises.
"Great service, great value for a savvy business and very professional."
— Law Practice"Excellent service, saves me so much time in my business. Recommended!"
— Tom"Reliable and effective for my business and used for over 5 years."
— John StarEverything happens inside your systems, with your logins and your rules. We follow Australian privacy standards. Every task is documented and traceable. No lock-ins, no fine print and you stay in control. Calm, capable support without risk or guesswork.
You always know what you're paying for. No time sheets. No hidden extras. Each task has a clear purpose and a fixed value. You'll always know what's being done and what you're paying for, not how long it took.
Ready to get more from the team you already have? You don't need to spend more. You just need better support around what's already working.
Want to see the pricing?
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