Specialists in Supporting Allied Health Practices
Thousands of calls answered every week, on technology we built and own.
We are a Zanda partner, and we work in Nookal, Cliniko, Halaxy, Coreplus, Splose and many more, to your processes.
Australian health privacy law, your policies and your procedures, trained on day one.
An allied health virtual assistant from YPC starts from 69.00 per month. We can support a few calls now and again, all the way through to hundreds of calls and bookings every month.
What is stopping you freeing up your time, or your team's, for the more important face to face work?
(select only the services you need, contact us for a custom quote)
Our allied health answering service becomes your team. They are trained and experienced in managing Australian allied health calls. They know the terminology, DVA, CTP, Medicare, health funds and NDIS plans, and they can assist your callers whether they are new clients, existing clients, referrers, case managers or insurers.
We manage your diary to your rules, using your software. Initial consultations and follow-ups are booked, rescheduled and cancelled the way you want, for each practitioner and each appointment type. Waitlists, cancellation policies and referral cycles are handled the same way.
DVA, CTP and Medicare claims processed at a fixed task rate. Health fund questions answered. Referrals and care plans chased. Invoicing and correspondence handled, following your process.
An account manager, an operations manager behind them, and a trained team on your calls. Nothing to train, nothing to supervise. Tell your key people what you need and let us do the rest.
Thousands of calls answered every week, on technology we built and own.
The setup meeting is free. Seven days of calls, free. The plan review after your first month, free. If we are not the right fit for your practice, you find out before it has cost you anything.
We take a limited number of trials at a time and set-up is a queue. If you need the phones covered by a date, give us the date.
Finding out costs nothing, and we set up properly before the phone rings.
1The setup form, or a call if you would rather talk. Your practitioners and their appointment lengths, the funding you accept, your cancellation policy, which software you use, and who on your team we deal with.
2Thirty minutes with you and whoever runs reception today. We arrange our login to your software, agree the rules for bookings and messages, and agree a start date. Logins are never collected through a web form.
3You divert to the local number we give you, or use it as your practice number. Seven days free. Then we recommend the plan from your real call and booking volumes, and backdate it after month one if we got it wrong. You can take your calls back on any day you choose.
The calls into an allied health practice are all different. A new client with a GP referral in their hand. A DVA or CTP client booking the next session. A case manager chasing a report. An insurer. A GP's receptionist. Each needs a different answer, and our receptionists are trained to give it.
Every call is answered in your practice name, with good morning or good afternoon set by your clock. The same small team takes your calls, so your regulars and your referrers hear a voice they know.
Name, and who they are calling for if it matters: a referrer, a plan manager, an insurer.
A new booking, a change, a cancellation, a referral, a report, an account query.
Book it in your diary, message you, transfer it, or escalate it. Your rules decide which.
We work in your diary, in your software, to your rules, so what you see is what is booked.
Each practitioner's days, hours and appointment types set the way they work. Initial consultations at one length, follow-ups at another, group sessions, telehealth, home visits, whatever you run.
Existing clients booked, moved and cancelled. New clients booked with the referral, funding and contact details you need taken at the time of booking, so the first session starts on time.
Cancellations refilled from your waitlist. Confirmations and reminders sent. Referral and plan session limits watched where you ask us to.
More on how we run diaries at Diary Management.
Hand us the administration you want off your desk. We do it to your process and report back.
DVA, CTP and Medicare claims processed at a fixed task rate, charged only when the claim is done. Health fund and gap questions answered. Payments taken over the phone and chased when they are late.
Referrals and care plans chased with the GP. Reports and correspondence sent where they need to go. Invoicing kept up to date. Ad hoc tasks when you need them.
We work alongside your practice manager and front desk, so they keep the face to face work. If there is nobody at the desk, we cover it.
Fixed prices, with no charging by the minute. Sales calls, wrong numbers and hang-ups cost you nothing.
About 25 calls and 20 phone bookings a month.
About 55 calls and 55 phone bookings a month.
About 255 calls and 255 phone bookings a month.
More than 250 phone bookings a month? We build the plan around yours.
Just decide you can afford it. We work out the right plan together on the Free Trial, from your real calls and bookings, and backdate it after month one if we got it wrong.
Every plan and price is on our Plans and Pricing page. For an exact figure for your practice:
A virtual receptionist for allied health is a trained receptionist who answers your phone, books your appointments and looks after your clients' enquiries without sitting at your front desk. Some people call it a remote allied health receptionist, an allied health answering service or an allied health virtual assistant. It is the same thing: a receptionist working in your practice management software, answering in your name. At YPC it covers the phone, the diary and, if you want it, the admin: DVA, CTP and Medicare claims, referrals, invoicing and correspondence.
At YPC they are the same team and the same service. An allied health virtual assistant, an allied health VA and a virtual receptionist for allied health all answer your phone, work in your software and follow your rules. The difference is how much you hand over. Call answering is the base. Diary management adds bookings. Admin support adds claims, outbound calls and the paperwork that piles up on whoever is at the desk. Choose the pieces you want, and change them any time.
Physiotherapists, chiropractors, podiatrists, audiologists and occupational therapists are among our allied health clients, alongside other allied health professions that book appointments. Psychologists have their own page: Virtual Receptionist Psychology. If your profession is not named here, ask us; the work is the same.
It depends on the calls we answer and the phone bookings we make for you each month. Plans start from 69.00 per month for a few calls and bookings. A sole practitioner with about 25 calls and 20 bookings a month pays about 225.00 a month, and a multi-site group with about 255 of each pays about 2,000.00 a month. Every call is untimed and charged per call, never per minute. Full prices are on the Pricing page, and we build custom plans when the standard ones do not fit.
Yours. We log in as a receptionist user and work inside your practice management software, so your diary is live whenever you look at it. Zanda, Nookal, Cliniko, Halaxy, Coreplus and Splose are in daily use across our clients, and many more besides. YPC is a Zanda partner. Two factor authentication is no issue. Logins are never collected through a web form; they are set up at your set-up meeting.
To your rules, in your software. Initial consultations and follow-ups are booked to the lengths and rules you set for each practitioner. New clients are booked the way you want, with referral, funding and contact details captured at the time of booking. Cancellations are refilled from your waitlist, confirmations and reminders are sent, and referral and plan limits are followed where you ask us to. More on how we run diaries at Diary Management.
Yes, at a fixed task rate, charged only when the claim is done. We process the claims to your rules, answer health fund and gap questions from your clients, take payments over the phone and chase the ones that are late. Tell us how you bill today and we will tell you how we would take it on.
Hand in hand. Your practice manager keeps the face to face work and the decisions; we take the phone and the admin you hand us, and report everything back. If there is nobody at the desk, we cover it all. If you already have full time reception that copes, you do not need us.
Yes. One number and one small team covers every clinic you run, so your clients and referrers get the same answer whichever location they ring. Several practitioners sharing one team is normal for us, each with their own rules, their own hours and their own diary.
Yes. Appointment confirmations, reminders and reschedules, referral and care plan follow ups, and filling gaps in your diary, made on your behalf and reported back to you. Outbound calls are an add on to any plan.
The way you tell us to. We capture what you need at the first call: referral details, DVA, CTP or Medicare numbers, health fund, how they found you, and any form you want completed. New client intake is a small fixed task charge, and only when it is done.
Your clinic hours on every plan, including early and late sessions. After hours and 24/7 cover are available, including public holidays. Tell us the hours you want covered and we will tell you what that looks like.
Your client files stay in your system. We work inside your software, so your records stay where they are. Everyone on your account is trained on privacy on day one, and clinical questions are never answered by us; they go to the practitioner. DVA, CTP and insurer information is handled the same way, to your rules. We work within Australian health privacy law and your own policies, and we will sign your confidentiality agreement.
No lock-in contracts. Change plans any time. Clients who commit get up to two months free every year. Set-up fees, where they apply, are agreed before we start. Short cover for a practitioner on leave carries a set-up fee, because the set-up is the same work whether it is for a week or a year.
Your calls are answered by our Australian Team on Premium and Essential plans. Our Manila Team, working to the same documented processes, takes the Value plans and managed administration work. You will know who is on your account before we start, and you choose.
Seven days, for suitable practices, after we have set you up properly. Complete the setup form, we review it, and diary clients meet us for thirty minutes to go through how the practice runs. Then we issue your number and the seven days start. At the end we recommend a plan from your real call and booking volumes, and we backdate it after your first month if we got it wrong.
Tell us and we fix it for free. A session booked at the wrong length, a message sent to the wrong practitioner, a client not called back: it happens, our team is human, and every action we take is reported to you by email so you see it when we do.
Usually. A full time receptionist costs salary, super, leave, sick days, training and cover, whether the phone rings or not. Our plans are priced on the phone bookings and calls we handle, from 69.00 per month, and you pay for the calls and bookings you use.
Yes. Every call is answered with the Three W's: who is calling, why they are calling, and what we will do about it. Clients are booked, messaged or transferred to your rules. Referrers, case managers and insurers are handled the way you tell us to. Sales calls never reach you, and we do not charge for them.
Same day when it has to be. Most practices are live within a few days, depending on how quickly the setup details and software access come together on your side. Tell us the date you need and we will tell you where you are in the queue.
Yes. Many allied health practices see NDIS participants alongside DVA, CTP, Medicare and private clients, and we handle the intake and the plan details to the rules you set. Providers whose whole business is NDIS, with shift coordination and participant scheduling, have their own page: Virtual Receptionist for NDIS Providers.
Yes. Doctors, surgeons and medical specialists have their own page: Virtual Medical Receptionist. Same team, same technology, with the medical software and referral handling that side of the work needs.